Devon TUI passengers stranded at five star Cyprus resort with hot tubs

Holidaymakers who were trapped on the other side of a flight from Bristol to Cyprus have said you have to ‘take the rough with the smooth’ after being forced to extend their stay in a five star hotel decked out with king-size beds and hot tubs .

Devon Live reported how a flight from Bristol Airport to Paphos was canceled, leaving passengers stranded in both Bristol and the plane’s return flight from Paphos on Saturday, June 18. The flight did eventually take off, taking TUI customers to Paphos on 9am on Sunday, landing at 2pm with the plane making a quick return to Bristol at around 4.30pm.

Passengers on the original flight from Bristol to Paphos were put in a hotel overnight in Cardiff. One anonymous passenger said she arrived at the airport at 10am with her family for her flight scheduled at 1.35pm. The flight was then delayed till 2.36pm, then 3pm, then again moved to 4.20pm, before being rescheduled for earlier this morning.

Passengers in Bristol reported that they were only drip-fed information and nobody from TUI was on hand to help. TUI explained, in a text message to passengers that the flight was halted “due to operational disruption”. It added: “Hotel accommodation and transport is currently being sourced with our ground handling agents.”

In Paphos, passengers arrived at the airport shortly after 5pm UK time for their evening flight, only to find out that it was canceled. Their flight eventually landed at 9pm on Sunday, June 19.

In an email to those stranded TUI stated: “Firstly, we would like to apologize for the delay to your flight and the disappointment it has caused. We completely understand how frustrating this can be and we appreciate your patience. If you are covered by your holiday insurance and would like to pursue a claim, the following information will help you. ”

Passengers will also be able to claim £ 350 as well as £ 150 in vouchers from TUI.



The Azia resort hotel in Cyprus
The Azia resort hotel in Cyprus

Three coach-loads of passengers were told on arrival at the airport they would not be flying and a coach transfer was hastily arranged to take them to the five-star Azia Resort. Those on the canceled TOM6677 flight were treated to full board status, including meals and soft drinks. Some passengers said their new hotel rooms for the evening included a hot tub and king size beds.

Jonathan Kesselman who was part of a wedding party traveling home to Tiverton said: “It was a bit of a worry when we first found out, but when we found out we were staying in a five star hotel, it was quite pleasing.

“We were looked after very quickly by TUI and we found out exactly what was happening as soon as we got to the airport. We got off the coach and arrived to very pleasant surroundings at our hotel, with lovely food and a great swimming pool and was able to enjoy another day of sunshine in Cyprus. We also got to enjoy a magic show that evening. What more could one want?

“I am glad it was not me stuck on the other end. It’s a selfish point of view, as it was a great extension to our holiday. I could have easily stayed for another couple of days if I had enough pants.

“None of us were looking out for the extra compensation, we did not need it, but it will help pay towards my next cruise in October.

“It was out of the control of TUI, things do happen, and you have to take the rough with the smooth. We are lucky to have got the smooth, those back in Bristol got the rough, so it’s all swings and roundabouts. ”

Tom Lindus another who was part of the wedding group added: “I was not that fussed about being stuck in Cyprus because I was enjoying the sunshine. I was quite happy about being moved to a five star hotel, I do not know about everyone else, although it did mean I had to spend extra money on buying the beer.

“These things happen, but I think TUI looked after us well, and now I’m looking forward to getting the compensation. It’s lucky that it’s the other way around for us and that we were stranded in Paphos rather than the other way around as I would have been fuming, but we just turned out to be the lucky ones. Karma will probably catch up with us and the next time we fly out will probably get sent back home. ”

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